Janet Maloney has been a registered nurse for 13 years. She obtained her Bachelors in Nursing at University of Miami where she then entered the profession of nursing at Baptist Health South Florida. Later, after receiving a Master’s degree in Health Care Administration, from St, Thomas University, Mrs. Maloney was given the opportunity to implement the Twelve Bed Hospital/Patient Care Facilitator Model as the project manager.

She is recognized as a leader in innovative design of care delivery and the implementation of the Twelve Bed Hospital/ Patient Care Facilitator model. In 2006 she won a nursing spectrum award for leading and advancing the nursing profession. She is responsible for mentoring and managing the patient care facilitators and managing a medical surgical unit.

“At the time there were many concerns with fragmentation of care and quality of patient care. Patient acuity was increasing, and RNs all began to work 12-hour shifts. The patients felt there was no continuity and no one held the story. This model provided a person (RN) that provided continuity regardless of their DRG's and would updated them on a daily basis of the plan of care. The PCF's would coordinate and put the puzzle together.”

“ I learned to have a plan on how to agree on specific metrics to track and to demonstrate the impact of the change. It is easier this way.”