High Point Regional Health System reduced its average acute LOS from 9.6 days in 1992 to 4.6 days in 2007.

The Collaborative Patient Care Management (CPCM) model has resulted in many notable reductions in length of stay for specific diagnoses.  For example, before implementing CPCM, orthopedics replacement patients had long lengths of stay.  The average LOS was 13 days for hip replacement 10 days for knee replacement, with 50 to 60 percent of patients going to rehab.  Now, the average LOS is between 3 and 3.5 days for both hip and knee replacement, and only 20 to 23 percent of patients go to rehab.

The CPCM Model has remained budget neutral.

As discussed in the above section, CPCM has resulted in reduced hospital LOS overall and for specific diagnoses.  In addition, the new model has resulted in many improvements in patient care quality outcomes.  High Point’s clinical performance has been recognized by multiple external organizations (e.g. JCAHO-designated primary stroke center; awarded “5” Star rating by Health Grades in several disease specific areas; and recognized by BCBS as a National Cardiac Center of Excellence.)

Overall satisfaction of Collaborative Patient Care Management employees at High Point Regional Health System is 92.3 percent.  In addition, High Point Regional has not experienced any turnover in the Primary Care Coordinator (PCC) role for five years.