The PCC has helped lower length of stay by providing the right care at the right time.  As a result of the refresh program in 2006, UPMC Shadyside ALOS dropped from 6.0 to 5.5

PCCs actively engage payers (insurance company representatives) in care management decisions to create common goals for treatment, discharge and continuing care.

PCCs intercede on CHF patients and trigger MD care plans; as a result, 90 percent of CHF patients are on protocol.

The program has continued to be integral to meeting all of the CMS CORE measure outcomes. Accurate and timely patient identification is critical to achieving the 90th percentile outcomes seen at UPMC Shadyside and St. Margaret

The Primary Care Coordinator model has been well received by staff nurses and by those serving in the PCC role.  UPMC Shadyside has no vacancies in PCC roles.  In addition, staff RN turnover is low (nine percent), and new graduate turnover is low (20 percent) as new grads appreciate having the PCC as a senior nurse resource.

Physicians are also highly satisfied with the PCC role and feel that it has significantly improved physician-nurse relations and communication.  Local satisfaction surveys demonstrated an over 30 percent increase in overall physician satisfaction in working with the PCC role.

Anecdotally, patient satisfaction as measured by local patient interview and rounding clearly demonstrated that patients loved the additional time spent by the PCC in assuring excellent care.